FAQs

1. How can I contact you?

You can reach us via email at support@glowcept.com. Our customer service team is available to assist you with any inquiries or concerns you may have.

2. Where are your products shipped from?

We ship our products directly from our international warehouses, depending on product availability and your location. This helps us deliver exclusive designs at fair prices while keeping our range fresh and innovative.

3. Can I get a refund on my product?

Yes, we offer a 30-day return policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your item.

4. What is the process for returning a product?

To initiate a return, please contact us at support@glowcept.com. We will guide you through the return process and provide you with the necessary instructions.

5. How long does it take to receive a refund?

Once we receive and inspect your returned item, we will notify you of the approval status for your refund. If approved, the refund will be processed to your original payment method within 3 business days.

6. What should I do if my item is damaged or defective?

If you receive a damaged or defective item, please contact us immediately upon receipt. We will evaluate the issue and work to resolve it promptly.

7. Can I exchange my product for a different item?

The most efficient way to exchange a product is to return the item you have and, once the return is accepted, make a separate purchase for the new item you desire.

8. How can I track my order?

Once your order has been shipped, you will receive a confirmation email containing tracking information. You can use this information to monitor the status of your shipment.

9. Do you offer international shipping?

Yes, we offer international shipping to select countries. Shipping fees and delivery times may vary based on the destination.

10. What payment methods do you accept?

We accept various payment methods, including all major credit cards and PayPal. All transactions are processed securely to ensure your information is protected.