Return Policy

At Glowcept, we're committed to providing you with premium hair styling tools that deliver exceptional results. If our product doesn't meet your expectations, we'll make the return process as straightforward as possible.

30-Day Return Policy

Timeframe: You have 30 days from the delivery date to request a return, even if you've used the product.

Eligibility for Returns

Condition: To qualify for a return, the product must be in its original condition. This means the item should be as it was delivered and must include its original packaging.

How to Initiate a Return

Step 1: Contact our customer service team at support@glowcept.com

Step 2: Provide your order number and briefly explain why you're returning the product or share how we can improve.

Step 3: We will respond within 12 hours with all of the return instructions and to assist you further.

Return Shipping

Customer Responsibility: You are responsible for return shipping costs unless:

•       The return is due to an error on our part, or

•       The product is defective or the wrong item was sent.

Defective/Wrong Item: If the product is defective or incorrect, we will cover the cost of a replacement and dispatch it as quickly as possible.

Note: Shipping delays caused by customs clearance (which are beyond our control) are not valid reasons for a return.

Reporting: Please contact support within 14 days of receiving your product if you need to report a defect or incorrect item.

Refund Process

Inspection: Once we receive and inspect your returned product, we will notify you of our decision.

Processing Time: If approved, your refund will be issued to your original payment method within 5 business days.

Bank Processing: Depending on your financial institution, it may take additional time for the refund to appear in your account.

If more than 10 business days have passed since we approved your return, please contact us at support@glowcept.com.

Exchanges

Option: If you wish to exchange your product for a different size or model, please indicate this when initiating your return.

Availability: Exchanges are subject to product availability.

Non-Returnable Items

Exclusions: Liquid and hygiene items such as serums or spray bottles that have been opened and used are ineligible for returns.

Immediate Action: If you receive a defective or damaged product, please contact our customer service team immediately.

Verification: To help us verify the issue and expedite your claim, please include clear photos or a video showing the damage or defect.

Next Steps: We will provide instructions on how to return the product and arrange for a replacement or refund.

Cancellation Policy

Time Limit: Orders can only be cancelled within 12 hours of purchase.

How to Cancel: Please contact our customer service team at support@glowcept.com.

Contact Information

For any questions or concerns regarding our return policy, please email our customer service team at:

•       support@glowcept.com

Business Address: Zeussingel 33, 1363 TM Almere, Netherlands